Comment Moderation - PostRite Docs

Where it lives

Open any published post from the dashboard, calendar, or queue — the details drawer now includes a Comments section when the post has been successfully published to Instagram or a Facebook Page. If the post was cross-posted to both, you'll see a tab for each platform.

What you can do

Add a comment

Reply on behalf of your Page or Business account.

Hide / Unhide your reply

Toggle the visibility of a comment your account authored.

Delete your reply

Permanently remove a comment your account authored.

Scope: only your own comments

The Comments section in PostRite only shows comments that were posted by your connected Facebook Page or Instagram Business/Creator account. Replies from other users are not listed and cannot be moderated from PostRite — use the native Facebook or Instagram app to interact with third-party comments.

How the "update" action works

Meta's Graph API does not expose an endpoint to edit the text of an existing comment. The canonical update operation is hide / unhide:

Instagram toggles the hidden field on the comment (covered by the instagram_business_manage_comments permission).
Facebook Pages toggles the is_hidden field (covered by pages_manage_engagement).

Hidden comments stay visible to their author and to people tagged in them, but disappear from the public feed. You can unhide a comment at any time to restore it. On Instagram and Facebook you can also use Delete to remove the comment permanently.

Heads up

Comment moderation is only available for posts that were already published successfully. Drafts, scheduled posts, and posts awaiting approval have no comments to manage.

Platform support

Instagram – Business and Creator accounts connected through Facebook Login. Requires the instagram_business_manage_comments permission, which PostRite requests during the Instagram connection flow.
Facebook Pages – Pages connected via Facebook Login, using pages_manage_engagement.
Other platforms (X/Twitter, LinkedIn, Threads, TikTok, YouTube, Pinterest, Google Business, Discord, Telegram, WhatsApp) do not yet expose a comment-moderation API inside PostRite. You'll need to moderate those from their native apps.

Permissions inside PostRite

Any organization member with the Viewer role can read your account's comments. Editors, Admins, and Owners can add new comments and hide/unhide or delete the comments your account authored.

Audit trail

All moderation actions go through PostRite's API using the organization's active platform connection. This means actions take effect on the native platform in real time — you can verify the state immediately in the Instagram or Facebook app.